Last updated: 1 January 2026
This Privacy Policy explains how we collect and use personal information when you submit an enquiry on this website. We are committed to handling personal data fairly, securely, and in accordance with UK data protection law.
What information we collect
When you submit an enquiry form, we may collect:
- Your name
- Your contact details (telephone number and email address)
- Your address details
- Your stairlift requirements (type and duration)
- Technical information provided by your device (such as browser type or IP address) for security and diagnostics
How we use your information
We use the information you provide to:
- Process and respond to your stairlift rental enquiry
- Clarify details needed to assess suitability
- Improve how the website and enquiry process works (in a privacy-respecting way)
- Prevent spam and misuse of the form
Legal basis for processing
Under UK GDPR, we process your personal data on the basis of:
- Legitimate interests: to respond to and manage enquiries
- Consent: where you have actively agreed (for example, by ticking a consent checkbox on a form)
Who we share your information with
We may share your enquiry details only where necessary to handle your request and progress the enquiry. We aim to share only the minimum information required to support your enquiry appropriately.
How long we keep your information
We keep enquiry data only for as long as necessary to handle and administer your request, or where we have a lawful reason to retain it (for example, to keep appropriate business records). We review retained data periodically.
How we protect your information
We use reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or alteration. This includes access controls and security monitoring.
Your rights
You have rights under UK GDPR, including the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of data where applicable
- Object to processing in certain circumstances
- Request restriction of processing in certain circumstances
- Request data portability where applicable
Cookies
For information about cookies used on this website, please see our Cookie Policy.
Contact
If you have questions about this Privacy Policy, please use the contact form on the homepage to get in touch.